

153522 seconds Make sure the graphic card is tightly attached to the motherboard PCI-E slot. when you enter in safe mode, check the components in your display adapter. If the power cable is damaged, please change to another power cable. If you're still having trouble with the app or have any further questions, our customer success team will help you 24/7 over live chat or email.Resolution: Update chipset and graphics card drivers. Uninstall it first, then download the app from here and install it again. Please try reinstalling your Surfshark app. This could happen for various reasons, e.g., anti-virus software forbidding the installation or some changes in your system during the installation process. Sometimes, during the initial installation, some files might fail to install. This will give your app a fresh start and likely fix the background service issue. To do that, open the Surfshark app, go to Settings -> Help -> Diagnostics -> Restore original settings. Restore the original settings of your Surfshark app.Restarting your device will close all the idle apps and their background processes that might be running and interfering with Surfshark.

Here's an example of how that can be done on Avast anti-virus.


If you get this error when trying to start the Surfshark app or connect to a server, that means that the background service of Surfshark was unable to start for some reason.
